Cultural & Tourism Facilities

Creating “Unparalleled Spaces” with Clients 

Congrès Inc. provides various types of support for diverse cultural & tourism facilities, including theaters, concert halls, art and science museums, aquariums, and observations decks, ticket counters, and general information requiring language skills. At each facility, a dedicated frontline director is responsible for staff recruitment, training, schedule management and service skill improvement.
We not only manage operations but also have extensive experience in the establishment of new facilities, conceptualization for improving existing facilities, consulting, and production. Our experienced staff work seamlessly from development to operations, collaborating with clients to create “unparallele spaces.”

Achievements

    Why Congrès?

    Point 1
    Establish new operations and improve operations of existing facilities.
    Point 2
    Professionals with a wealth of experience provide integrated services from planning to operation.
    Point 3
    Proposals for creating a safe and secure flow line for visitors to enjoy.

    Service Steps of Facility Operation

    1. 01

      Interview 

      • We listen to your objectives and concerns.

    2. 02

      Planning

      • Scheduling

      • Organize the to-do list and preparations

      • Suggest ways to fit your budget

    3. 03

      Operation Setup / Staff Arrangement

      • Planning where to place staff

      • Various simulations

      • Preparation of various manuals

      • Recruitment and training of staff suitable for the facility

    4. 04

      Daily Operations

      • Flexible operations that understand and reflect the client’s intentions

      • Adequate staff training arrangements and motivation management

    5. 05

      Value-added Proposals

      • Proposals from the visitor’s perspective

      • On-site specific proposals 

    …etc.

      Service Steps of Facility Development

      1. 01

        Interview 

        • We listen to your objectives and concerns.

      2. 02

        Research

        • Research based on on-site data and information network

        • Facility inspection 

      3. 03

        Proposals

        • Introduction and brainstorming of facilities capable of attracting customers

        • Verification of operational projections

        • Financial planning 

      4. 04

        Operation Setup

        • Implementing proposed projects

      …etc.

        How Congrès Prepares for Opening Based on Know-how and Data

        To prepare for the opening of a facility, our facility operations professionals check the actual site and make the necessary preparations based on objective data and our accumulated know-how.

        We will perform the operational tasks necessary for the start-up of the facility, such as arranging equipment and preparing manuals, in a deft and efficient manner.

        Inspection of the Latest Facilities

        As part of our consulting services for the management of new facilities, we provide information on attractive, up-to-date facilities in Japan and abroad, introduce them, arrange and accompany inspection tours, and provide advice from an operational perspective.

        We will show you how visitors view the facility from an operational perspective. Let’s work together to create an attractive facility!

        A Featured Case

        Team Building for Facility Staff
        AOAO SAPPORO

        AOAO SAPPORO, an urban aquarium in Sapporo, Hokkaido, conducted “riddle-solving training” for customer service staff for the purpose of team building. The key points were to solve the puzzles together and act and think together. The questions covered various topics, so participants could use their own strengths and engage in conversation as they headed to the different mission sites. The event served to deepen the team’s bond.

        Click here for various other examples of facility utilization.

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