Cultural & Tourism Facilities

Conveying Our Vision and Passion Through Operations

Congrès Inc. operates a diverse range of cultural & tourism facilities, including theaters, concert halls, art museums, science museums, aquariums, observations decks, and multilingual general information receptions that requiring strong language skills. In addition to facility management, we also provide services and support such as operations consulting and concept proposals (production) for new facilities. Driven by a desire to help visitors fully experience the unique appeal of each facility, we, as operations professionals, convey our strong vision and passion to visitors through our operations work.

Achievements

    Services for Cultural & Tourism Facilities

    Facility Operations

    We handle everything from building operations for newly opened facilities from scratch to improving the operations of existing facilities.
    Our experienced staff, with a proven track record in managing numerous on-site operations, provides comprehensive support, from planning to ongoing operations.

    1. 01

      Interview 

      • We listen to your objectives and concerns.

    2. 02

      Planning

      • Scheduling

      • Organize the to-do list and preparations

      • Suggest ways to fit your budget

    3. 03

      Operation Setup / Staff Arrangement

      • Planning where to place staff

      • Various simulations

      • Preparation of various manuals

      • Recruitment of staff suitable for the facility

    4. 04

      Daily Operations

      • Flexible operations that understand and reflect the the facility operator’s intentions

      • Effective staff management based on deployment plans

      • Follow-up training

      • Motivation management

    5. 05

      Value-added Proposals

      • Proposals from the visitor’s perspective

      • On-site specific proposals 

    …etc.

      Inquiries About Our Business

      Operations Consulting & Production

      Our professionals, with extensive experience in opening preparations and operations for various facilities, such as observation decks and aquariums, support the creation of safe, secure, and appealing facilities.

      1. 01

        Interview 

        • We listen to your objectives and concerns.

      2. 02

        Research & Analysis

        • Research based on on-site data and information network

        • Facility inspection 

      3. 03

        Proposals

        • Introduction and brainstorming of facilities capable of attracting customers

        • Verification of operational projections

        • Financial planning 

      4. 04

        Operation Setup

        • Promote projects in accordance with construction and opening schedules

      …etc.

        Inquiries About Our Business

        Other Services

        1. 01

          Opening Preparation Based on Know-How and Data

          • Opening preparation plans utilizing objective data and accumulated expertise

          • Equipment planning and arrangement

          • Manuel creation

          • Other various operation-related preparatory work, etc.

        2. 02

          Specialized Staff Training

          • Original training designed to equip staff with the necessary skills, in accordance with the facility’s concept, while emphasizing each individual’s unique characteristics

          • Protocol and hospitality training developed through experience in international conferences

          • DE&I-focused hospitality training, including unconscious bias workshops, etc.

        3. 03

          Proposals for Site-Visits to the Latest Facilities

          • Provide information on the latest facilities, both domestically and internationally

          • Arrange domestic and international site-visits and business trips

          • Accompany business trips, offer facility insights from an operational perspective, etc.

          A Featured Case

          Team Building for Facility Staff

          AOAO SAPPORO

          AOAO SAPPORO, an urban aquarium in Sapporo, Hokkaido, conducted “riddle-solving training” for customer service staff for the purpose of team building. The key points were to solve the puzzles together and act and think together. The questions covered various topics, so participants could use their own strengths and engage in conversation as they headed to the different mission sites. The event served to deepen the team’s bond.

          Click here for various other examples of facility utilization.

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          Inquiries About Our Business

          Feel free to contact us for service inquiries or to learn more about our case studies.

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